Privacy Policy for Graceful Journey Counseling, LLC

Effective Date: January 28, 2026
Last Updated: January 28, 2026

Graceful Journey Counseling, LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information through our website at www.gracefuljourneycounselingllc.com (the "Site") and in the course of delivering teletherapy and counseling services in Pennsylvania, New York, and surrounding towns.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide, such as:

  • Name, email address, phone number

  • Mental health history and therapy goals

  • Insurance and billing details

  • Demographic details (age, gender, etc.)

  • Communications and messages

B. Technical Data

Automatically collected through Squarespace and third-party tools:

  • IP address, browser type, device data

  • Pages visited, time on site, referral source

  • Cookies and analytics tracking data

C. Form Submissions

Our contact forms and intake forms are built into Squarespace or integrated tools. These may collect personal and sensitive data submitted voluntarily.

2. Use of Information

We use your information to:

  • Provide and manage counseling and teletherapy services

  • Respond to inquiries and schedule appointments

  • Communicate regarding services and reminders

  • Maintain clinical records and comply with legal obligations

  • Analyze website usage and improve user experience

3. Sharing and Disclosure

A. With Your Consent

We may share information if you authorize it in writing, for example with other care providers.

B. Legal Requirements

We disclose information if required by law, such as to:

  • Report abuse or threats

  • Respond to subpoenas or court orders

  • Fulfill legal or professional obligations

C. Third-Party Services

We may use secure third-party providers to support operations (e.g., scheduling, teletherapy, payments). These may include:

  • Squarespace (website host and forms)

  • TherapyPortal (secure client access)

  • HIPAA-compliant telehealth tools

  • Payment processors like Stripe or PayPal

Each third-party provider is governed by its own privacy practices.

4. Squarespace-Specific Terms

  • Hosting & Data Processing: Our Site is hosted by Squarespace, which collects and processes visitor data per their Privacy Policy.

  • Form Handling: Form submissions (e.g., contact, inquiries) may be stored on Squarespace servers or emailed directly to us.

  • Analytics: Squarespace automatically tracks basic usage data. We may also use Google Analytics for visitor insights.

  • Cookies: The Site uses cookies for performance, analytics, and functionality. Users can manage cookies through their browser settings.

5. Data Security

We implement safeguards to protect your personal and clinical information:

  • Encrypted connections (HTTPS)

  • Secure third-party portals

  • Access controls and authentication

  • HIPAA-aligned practices for client records

Despite our efforts, no method of transmission is 100% secure.

6. Your Rights

Depending on applicable law (e.g., HIPAA, state privacy laws), you may:

  • Request access to your records

  • Request corrections or amendments

  • Request restrictions on use/disclosure

  • Withdraw consent (subject to legal/ethical obligations)

Requests should be submitted in writing.

7. Children's Privacy

Services are intended for individuals 18 and older. We do not knowingly collect data from minors without verified parental or legal guardian consent.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of the Site and Services indicates acceptance of the revised terms.

9. Contact Information

Graceful Journey Counseling, LLC
3897 Adler Place, Suite 160
Bethlehem, PA 18017
Phone: (484) 246-9089
Email: gracefuljourneycounselingllc@gmail.com
Website: www.gracefuljourneycounselingllc.com

This Privacy Policy is intended to comply with applicable federal and state laws, including HIPAA, and reflects industry standards for mental health providers operating in Pennsylvania and New York.